Terms & Conditions

Order Acceptance

We can receive orders via the company’s web site, by phone, fax, mail or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at time of the order being placed. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by fax, by mail or via our web site, no contract exists between you and the company until the order has been dispatched/shipped.

Pre-orders

If you place an order that states "pre order" and provides a date, please be aware that this is an estimated due date which is provided by our supplier. For the most part these dates are accurate but at times they can be subject to change.

We will email you to confirm that your order will be placed on hold until the stock arrives.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.

Pricing

We endeavour to ensure that all published prices are correct. However we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and are inclusive of  VAT at the prevailing rate.

Online price errors

If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched/shipped or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by the SagePay secure payment gateway and handled using SSL 128 bit encryption. No credit card details are processed or stored at any time on the company’s web site.

Delivery

Most of the products sold on this website are available from stock.  You should expect to receive your delivery within 2-4 days.  If there are any problems with availability, then you will be notified immediately, and, in most cases, a suitable alternative will be offered.  For urgent orders such as guaranteed next day deliveries, stock should be checked prior to ordering and placed before 2PM.  Please contact us for timed or overseas deliveries.  

Please note that the standard courier delivery service (UPS, DPD or FEDEX) is not a guaranteed next day delivery

Most orders received by noon (Monday to Friday) are usually despatched the next day (this is not a guarantee) and the vast majority within 48 hours of receipt, subject to stock availability.

Orders are delivered by the most appropriate method, usually first class post or courier. Orders should generally be delivered within 2 or 4 working days of the despatch date, but this is not guaranteed. Please note that Royal Mail post may take up to 15 working days for delivery. Until this period is over, we are unable to replace or refund orders sent by standard delivery. If you require an order to be delivered urgently, please contact us to make the necessary arrangements. A next-day delivery service may be available. If you arrange an urgent delivery, there is still no absolute guarantee that it will be delivered the next day, as despite our best efforts, courier failure/errors and ‘acts of god’ may still occur. Therefore while every effort will be made to have your goods delivered on time, Heathfield LED Ltd accept no responsibility for any costs incurred as a result of delayed delivery. If delivery is delayed excessively, we will do our utmost to inform you as soon as possible. We are happy to give you the option of purchasing alternative items or receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made. Delivery charges quoted are for UK mainland destinations only using our standard delivery methods. For deliveries over 1.5kg to the Scottish Highlands and Northern Ireland, off-shore destinations and express services, please contact our sales office for a quotation. Please note that most orders weighing in excess of approximately 2 kg and any valuable deliveries are delivered by courier and will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.00 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs. Please make sure that you always order your light bulbs to arrive well before you need them as costs of cherry pickers and sub contractors are always more expensive than the light bulbs themselves.

Description of goods

All images and product descriptions displayed on the website are only for the approximate description of goods. Product specifications may vary depending on supplier and should not be taken as an affirmative description of the product being sold. For detailed specifications the buyer should contact us either via e-mail or telephone, details of which are available under the ‘contact us’ page. All product specifications have been gathered from accessible sources either by our suppliers or reliable public sources. Heathfield LED’s intentions are that all information displayed is as accurate as possible. However, Heathfield LED Ltd  can’t guarantee the complete accuracy of the information displayed within this website and will not take responsibility for any lack of accuracy.

Ordering

All orders placed are confirmation of the website users acceptance of these terms and conditions. Heathfield LED may refuse an order for any reason. Should the products ordered not be available, Heathfield LED will notify the customer. The customer will then be given the opportunity to either wait for the goods to return to stock, or cancel the order and be issued with a full refund within 28 days. All orders are subject to availability. If a brand ordered is not available Heathfield LED will provide an equivalent substitute or an upgrade without contacting the customer. If there is an extra cost we will contact the customer to discuss payment or offer a cancellation.

Cancellations & Returns

The customer may cancel the order at any point prior to dispatch. This must be done via telephone or email,  we cannot guarantee the email will be read in time to stop the order being processed.

Should the customer wish to cancel the order prior to dispatch, payment shall be refunded in full within 28 days.

It is entirely the responsibility of the customer to notify Heathfield LED should they receive any incorrect products or a shortage of products, within 14 days of acceptance of delivery.

If goods have been ordered incorrectly, it is the customers responsibility to return the goods back to us at their cost for a full refund.

Heathfield LED  will operate within the Distance Selling Regulations. Customers have the right to cancel their order up to 14 working days after the day they receive delivery of their goods, providing they do so in writing to Heathfield LED . The purchaser has a statutory duty to take good care of the goods during this 14 day cancellation period and to return the goods in a re-saleable conditon to Heathfield LED . All costs incurred from the return of goods will be met by the customer. Should Heathfield LED collect the goods, these costs will be passed on to the customer. Please see our return policy.

Damages

The customer should inspect the products upon receipt and notify Heathfield LED  within 14 days should the goods be damaged should the customer not notify Heathfield LED  within 14 days, the customer will be judged to have accepted the goods.

Should the products be damaged, Heathfield LED will ask for photographic evidence so we can issue a refund or replacement and ask the customer to dispose of the goods. We may ask the customer to return the goods at a convenient time for them or we can arrange collection but the time and date would not be guaranteed. Return postage costs would be refunded.

Heathfield LED  may choose to refund any damages rather than issuing replacements. It is at the discretion of Heathfield LED  whether a replacement or credit will be issued.

Faulty Goods

If an item is found to be faulty when it is received the customer should contact us in writing with a brief description of the fault. We will then report the fault to the manufacturer. We may decide to issue a refund or request that the item is returned to us.

On receipt of the goods they will be tested, if found to to be faulty Heathfield LED will fully reimburse the customers return postage costs (proof of costs will be required). If the goods are found to be in working order we will refund the purchase price but not the return postage costs or the customer can have them returned to them at their cost.

This will apply for any goods up to a 6 month period after purchase.

If the fault develops after a six month period please contact us to discuss any warranty that is applicable.

Privacy & Data Protection

We respect your right to privacy and ensure that all transactions are made in accordance with our privacy policy. We comply with the provisions of the Data Protection Act (1998) and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationship between the company and its customers and suppliers. We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our web site: This information may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however remove some of the functionality associated with our web site. We do not sell, loan or rent data to any other party.

Indemnity

Customers and other users of this web site agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.